Vishal Manchanda

Vishal is a senior principal technology architect at Infosys Center for Emerging Technology Solutions (iCETS) who has over 22 years of experience in the IT industry. As a conversational AI expert, he leads the engineering of Infosys Cortex, a platform for transforming contact centers from cost centers to value centers while ensuring customer success. Vishal has been developing, architecting, and incubating various IT solutions around contact centers, personalized intelligent interfaces involving hyper-contextual personalized videos, and voice interfaces.
Vishal Manchanda

Posts by Vishal Manchanda

Conversational AI

How Language Neutralization Is Transforming Customer Service Contact Centers

According to Gartner,® "Nearly half of digital workers struggle to find the data they need to do their jobs, and close to one-third have made a wrong business... 6 MIN READ