Vishal is a senior principal technology architect at Infosys Center for Emerging Technology Solutions (iCETS) who has over 22 years of experience in the IT industry. As a conversational AI expert, he leads the engineering of Infosys Cortex, a platform for transforming contact centers from cost centers to value centers while ensuring customer success. Vishal has been developing, architecting, and incubating various IT solutions around contact centers, personalized intelligent interfaces involving hyper-contextual personalized videos, and voice interfaces.