Guru Prasad

Guru is part of Infosys Center for Emerging Technology Solutions (iCETS). iCETS, the incubation arm of Infosys, focuses on NextGen services and offerings by identifying and building technology capabilities to accelerate innovation. Guru is currently focused on incubating new capabilities in the areas of conversational AI, autonomous stores, Internet of Things, and generative AI. He is responsible for building prototypes, engaging with partners in their early adoption programs, developing joint solutions and GTM strategy, thought leadership, and various other activities that help accelerate adoption of emerging technologies.
Guru Prasad

Posts by Guru Prasad

Conversational AI

How Language Neutralization Is Transforming Customer Service Contact Centers

According to Gartner,® "Nearly half of digital workers struggle to find the data they need to do their jobs, and close to one-third have made a wrong business... 6 MIN READ